Your Alcmeon Account probably doesn't have the correct permissions.

If you are not an administrator of your Alcmeon environment, ask one of the administrators.

If you are an administrator of your Alcmeon environment, go to the “Settings / Users” section and edit the profile of the user concerned. Verify that they have a Role containing at least one “Reply” or “Ask for help” permission for one of the channels connected to Alcmeon.

Your Alcmeon Account probably doesn't have the correct permissions.

If you are not an administrator of your Alcmeon environment, ask one of the administrators.

If you are an administrator of your Alcmeon environment, go to the “Settings / Users” section and edit the profile of the user in question. Verify that they have a Role containing the “Reply” or “Ask for help” permission for the channel in question.

This is the expected behavior: an Alcmeon user who opens the inbox arrives by default on the “In progress / by me” tab. Indeed, if there are messages in this tab, they are most likely the most urgent to be processed for you, it is advisable to:

• Complete processing of messages assigned to you, as only you can do so
• Decide whether you can now reply to messages you have snoozed

The only exception to this default display is for a user who has the “Respond to Help Requests” permission, who will instead see the “In Progress / Help Requests” tab.

Your Alcmeon Account has a Role with at least one “Respond to help requests” permission. When this is the case, you see the “In progress / help requests” tab by default. Indeed, if there are messages in this tab, they are most likely the most urgent for you to handle: your priority is to respond to these help requests in order to unblock the advisors who made them and so that they can respond to customers waiting for a response.

If you believe you should not have this “Respond to help requests” permission, please contact an administrator of your Alcmeon environment to change your permissions.

The message you just addressed still appears, and this is the expected behavior. You'll notice that if you replied to it, it displays the status "Replied by me."

However, Alcmeon continues to display it to you where you started processing it to allow you to click on the “eye” button for a simple reason: in case you made a mistake and want to resume processing it… it’s much faster than looking for it in another tab!

Yes! The Alcmeon mobile app is dedicated to your inbox and conversation page, allowing you to manage all your customer messages, across all your channels, from your smartphone. It's available for Android and iPhones running iOS.

Install the Alcmeon application:

Android: https://play.google.com/store/apps/details?id=com.alcmeon.advisor

iOS: https://apps.apple.com/us/app/alcm%C3%A9on-advisor/id1583209490