Create a RCS Agent

An RCS account is called an Agent. The Agent is technically managed in Vonage, our partner solution. This is totally transparent for our clients. To create one, Alcmeon will need the following information:

Displayed to the client

• An official company email
• The Display name of the Agent that will be appear on top of the discussion for your clients
• Contact Website (the company one)
• Contact Phone number (company’s primary contact number in the E.164 international format)
• Contact Email
• The agent description (Company slogan which appears beneath the logo)
• Images : a banner image (1440*448px in  JPEG/PNG Format ) and a logo image (224*224px in JPEG/PNG Format)
• Color (for the button text of the agent)

Not displayed to the client

• The Hosting Region (Europe/North America/Asia Pacific)
• The Brand name - will not appear to your client
• The Billing Category (Conversational/Basic Message/Single Message). For now, Alcmeon uses the Conversational one.
• URL of your Privacy Policy
• URL of your Terms of service (RoW)
• List of allow-listed test phone numbers, in the E.164 international format. These numbers are the only allowed during the whole phase of test mode.
   

Once Alcmeon has all these information, we will create the RCS agent for you through Vonage. At the start, an Agent is a test agent. By providing more information (listed below), we can turn it into your official Live RCS Agent.

Connect a RCS Agent in Alcmeon

Once the Agent has been created, it needs to be connected to Alcmeon. Our Client Success team will do this part for you.

Create a live RCS Agent 

To create a live RCS Agent, the following information are needed for the Google reviewers to validate your agent:

• Optin description: How do you collect user opt-in for messaging with your agent? Obtaining opt-in is essential for agent launch approval. Please describe the process used to acquire opt-in. If it is obtained via a website or an app, include the relevant links.
• Trigger description: Describe in detail how outbound messages from the agent are triggered. In particular, explain how the very first message to a user is initiated.
• Interaction Description: Describe in detail the types of interactions the agent will have with users
• Opt-Out Description: The agent needs to understand a “STOP” message in english and in the other languages the agent support
• Brand details: Name, Company Type, Head Office, Website
• Contact information: All information will need to be approved by an employee of a company. The employee will receive an email from Google which needs to be answered.
• Traffic estimate
• Trigger & Agent access instruction: The non-live agent will be tested by reviewers before it is approved