Your AI Knowledge Documents are the foundation of your AI features and are used by your AI Agents to generate responses and any text that will be useful to you.

To improve these answers, start by analyzing and improving these documents, which must be as complete, clear, precise and organized as possible.

Please note: do not reference documents that contain confidential information about your company!

Your knowledge documents

Go to the “Knowledge Documents” tab in the “Settings / AI Alcmeon” section to view all the documents you have already saved, edit them, or create new ones with the “New Document” button.

Name

By clicking on it, you can change the settings of your document.

Active or inactive state

An inactive document is no longer used by the AI Agents to which it is attached.

Document type

Public website, text excerpt or PDF document

Integration status

Some documents like websites take time to be fully indexed by Alcmeon and be fully usable by your AI Agents.

This status allows you to follow the progress of this indexing and can take several values:

• Pending (gray): document indexing has not yet started
• Started (yellow): the document is being indexed
• Completed (green): Document indexing is complete, and the document can be used by your AI Agents
• Error (red): Indexing of your document failed: we advise you to check your document which may contain errors and restart indexing.

Last synchronization date

Date the document was last indexed. This information is especially useful for website-type documents, which can be set up for regular, periodic indexing.

AI agent using it

The same knowledge document can be used by one or more AI Agents. Here you will find the list of AI Agents that use it.

DELETE

This button allows you to delete this document, which is then no longer indexed by Alcmeon and can no longer be used by your AI Agents. Please note that this action is permanent and not reversible; Alcmeon deletes all content associated with this document in its own infrastructure.

Add or edit a knowledge document

First, choose the following settings:

• Document Name: This name is for internal use within Alcmeon
• Active: only active documents can be used by your AI Agents
• Used by AI Agents (optional): this menu allows you to choose now, if you have already created them, the AI Agents who can use this document
• Document Type: PDF or Public Website or Text Excerpt

PDF type document

Note: “Image PDFs” cannot be used; you must use “Text PDFs” or “PDF/A” file types.

A PDF is indexed only once, after it has been uploaded.

When you edit a PDF knowledge document, you can replace your original PDF with a new one. In this case, the previous version is deleted from your knowledge documents in Alcmeon.

Public website type document

URL

In the “URL” field, enter the address of the root page of the website you want to add to your knowledge base. This could be the homepage of your website, or the first page of an FAQ or Help section, for example.

When you create a website knowledge document, Alcmeon will crawl it by navigating to the site and following its links that are on the same domain . So, for example, if you create a knowledge document for the site: https://help.alcmeon.ai and its pages contain links to https://alcmeon.ai or https://wikipedia.org, they will be ignored. Links from the same domain but with different directories (for example https://alcmeon.ai/service/ and https://alcmeon.ai/company/) will be indexed. If you want to index web pages from multiple domains, please create one website knowledge document per domain.

Adding a website-type knowledge document may involve indexing multiple pages and therefore take some time.

It may also be blocked by anti-bot protection or find broken links (pages that no longer exist). If no page could be indexed, the indexing status visible on the list page will show “Failed” in red. You should therefore check that the site does not contain a robots.txt file preventing indexing , or that the page is accessible.

Update frequency

You can choose how often Alcmeon will regularly re-index your website content in case of changes.

By default, please leave the value “Once a month” or “Once a week” to avoid clogging up your document indexing processes.

Depth of followed links

The depth can be chosen between 0 and 5, with a default value of 3.

A depth of 0 means that only the page mentioned in the URL field will be indexed. If a depth of 1 is set, links found on the first page will be crawled and indexing will stop there. If a depth of 2 is set, links contained in level 1 pages will also be crawled, and so on.

Force content refresh now

This button appears when you are editing a document that has already been created. It allows you to force Alcmeon to re-index your website immediately.

Text Extract type document

A text snippet is the best way to quickly add new information to your knowledge base. A text snippet is processed only once, after it's created or updated. Only the latest version of the text is present in the knowledge base.

The field cannot contain more than 5000 characters.

Additionally, a code injection check is performed and prevents recording if html, javascript, etc. code or tags are detected.