🔒Included in ALCMEON CARE ESSENTIAL with AI.ssistant option, ALCMEON CARE ENTERPRISE

AI.ssistant is an AI-powered co-pilot that assists advisors with real-time suggestions, translations, and other services, ensuring seamless customer interactions, consistent tone of voice, and faster advisor upskilling. It leverages the power of generative AI to deliver fast, accurate, and contextually relevant answers, allowing advisors to focus on more complex issues.

To make AI.ssistant available to your advisors, you must first create an AI Agent and give it Knowledge Documents, then configure the features you want to use, team by team.

Create your AI Agents

In the “Settings / AI Alcmeon” section you have the possibility to configure the AI Agent(s) that will generate the texts for your AI.ssistant: suggested responses to the advisor, conversation summary, etc.

For more information, see our detailed article: Creating your AI Agent .

Configure your AI.ssistant

Once your AI Agent is configured to be used by your AI.ssistant, go to the “ AI.ssistant Configuration ” tab in the same “Settings / AI Alcméon” section.

There you will find the list of your teams, and for each of them you can choose to activate all or part of the features offered by the AI.ssistant: suggested responses, conversation summaries, and others to come.

Here are the details of the parameters:

AI Agent

It is responsible for managing your assistant's features: choose the appropriate AI Agent from the drop-down menu, or leave it blank so that the team does not benefit from these features.

You must have already created at least one AI Agent of type “used by AI.ssistant” to choose it from this drop-down menu (see the previous section of this guide).

Display mode

• At the advisor's request: In the Conversation Page, the “AI.ssistant” button appears near the Response Module . By clicking on this button, the advisor will be offered a suggested response to give to the customer.
• As soon as the Conversation Page opens: the advisor does not need to click on the “AI.ssistant” button, the response suggestion appears automatically.

You must have an AI Agent selected for this team for this feature to be visible to advisors.

AI Summary

You can enable or disable the AI conversation summary feature in the Conversation Page for your advisors.

This feature takes into account the entire current conversation with the customer to generate a summary: their messages, your bot responses, and your advisor responses. For more details, visit the “ Conversation History ” guide on the Conversation Page.