🔒Included in ALCMEON CARE ESSENTIAL with AI.ssistant option, ALCMEON CARE ENTERPRISE

AI.ssistant is an AI-powered co-pilot that assists advisors with real-time suggestions, translations, and other services, ensuring seamless customer interactions, a consistent tone of voice, and faster advisor upskilling. By harnessing the power of generative AI it provides quick, accurate, and contextually relevant answers, allowing advisors to focus on more complex issues.

To enable AI.ssistant for your advisors, first create an AI Agent, assign it Knowledge Documents, and then configure the features you want to use for each team.

Create your AI Agents

In the “Settings / AI Alcmeon” section, you can configure the AI Agent(s) that will generate content for your AI.ssistant: suggested answers to the advisor, conversation summary, answer translation, etc. 

For detailed information, refer to our article: Creating your AI Agent.

Configure your AI.ssistant

After setting up your AI Agent for use with AI.ssistant, navigate to the “ AI.ssistant Configuration ” tab in the “Settings / AI Alcméon” section.

There you will find the list of your teams, and for each of them you can choose to activate some or all of the features offered by AI.ssistant: suggested answers, conversation summary, translation of the advisor's answer, and more to come.

Here are the details of the settings:

AI Agent

The AI Agent manages the features of your assistant. Select the appropriate AI Agent from the drop-down menu, or leave it blank if you don't want the team to have access to these features.

You must have already created at least one AI Agent of the “used by AI.ssistant” type in order to select it from the drop-down menu (for details refer to the previous section of this guide).

Suggested answers

If you activate the AI Suggestion feature for a team, you can specify how suggestion generation is triggered. You have two display mode options:

• On advisor request: in the Conversation Page, the “AI.ssistant” button appears next to the Answer Module. By clicking on this button, the advisor will be offered a suggested answer to the customer.
• As soon as the Conversation Page is opened: the advisor doesn't need to click on the “AI.ssistant” button, the suggested answer appears automatically.

AI Summary

You can choose to enable or disable the AI-generated conversation summary feature in the Conversation Page for your advisors.

This feature analyses the entire conversation history with the customer, including their messages, your bot replies, and advisor responses, to generate a concise summary. For more details, see the Conversation History guide in the Conversation Page.

AI translation

If this option is enabled, a new pictogram appears below the answer input field. By clicking on it, the default language proposed for translating the advisor's answer is the one in which the customer's message is tagged.

Other languages are available by clicking on the “Other languages” button. The translation is automatically inserted in the answer zone. The advisor can return to the original version by clicking on the picto again.