When an advisor replies to a message sent by a customer in AlcmeonChat, a notification is sent to the customer by email, so that they can read this response and return to the same AlcmeonChat widget to continue the conversation if necessary.

Note: This notification will not be sent if the customer still has the AlcmeonChat interface open in their active browser tab or mobile app, as it is assumed they are still reading the conversation.

Customize the sender's email address

To customize the appearance and sender information of the notification email, go to your AlcmeonChat account page in Alcmeon and navigate to the "Reply Notification Email Customization" section at the bottom of the page. Here, you can edit certain elements of the email, such as header and footer colors, text, and logos.

Sender's email

Defaults to no-reply@alcmeon.com. You can use any of your own email addresses hosted on your domain name. To do this, you will also need to change the DNS for that domain name by following the procedure described here: https://developers.alcmeon.com/docs/outgoing-email

Sender's name

This information is set by default from this interface, but can be modified in the boxes of the "Email Notification Request" scenario. It may be useful to modify it at the scenario box level if the box is in different branches and the message sender must be different.

Object

As with the sender name, you can optionally set a default message subject here. This subject can be changed in each "Email Notification Request" scenario box.

Appearance of the notification email

As above, in the "Customize the response notification email" section, you can modify some visual elements of this email that will be sent to your customers when an advisor provides them with a response.

Email header

• Choose whether to display it or not
• Add an image that will be centered above the email content
  • Format: PNG, JPG, GIF
  • Size: 500x70px
  • Max. weight: 400KB
• Set the color of the dividing line between the image and the text using a color picker

Email footer

• Choose whether to display it or not
• Add an image that will be left aligned below the email content
  • Format: PNG, JPG, GIF
  • Size: 120x60px
  • Max. weight: 400KB
• Set the color of the dividing line between the text and the footer using a color picker
• Define the text that will appear to the right of the logo. This text can be italic, bold, or both:
  • To add italicized text, surround the text with *
  • To add bold text, surround the text with **
  • To add italic and bold text, surround the text with ***

If you would like to modify more elements and make the notification email look exactly like other emails you would send, our Client Success team will be happy to guide you through the requirements and assist you with custom development from our technical team.

Content of the notification email

All the options for setting the text content of your AlcmeonChat notification emails are available when you edit the step of your bot scenario titled "Email notification request" for which you will find the documentation here: Steps: AlcmeonChat messages .