In how long can I respond?
For each channel, there are rules regarding the timeframe that must be respected between the date a customer sends a message and the response from an advisor (or bot). This timeframe is called the “response window.” Below is a summary of all the response windows imposed by the different channels.
✅ Alcmeon will always alert you, especially from the Conversation Page for advisors, whether a response is possible or not, and under what conditions. For example, on the WhatsApp channel, if a customer's last message is more than 24 hours old, Alcmeon offers you the option to choose a template rather than freely writing a response.
| Platform | Channel | Response window (bot) | Response window (human advisor) |
|---|---|---|---|
| AlcmeonChat | Message | unlimited | unlimited |
| Messenger | 24h | 7 days | |
| Open posts, Wall comments, Ad comments, Ratings | NA (1) | unlimited | |
| Comments, Live Comments | NA (1) | unlimited | |
| Direct, Story mentions, Story replies | 24h | 7 days | |
| Message | 24h or unlimited using a Template (paid) (2) | 24h or unlimited using a Template (paid) (2) | |
| Apple Messages | Message | unlimited | unlimited |
| Line | Message | 30s free, 7 days with a Push (paid) (2) | 30s free if no response was made, 7 days with a Push (paid) (2) |
| KakaoTalk | Message | 30 days | 30 days |
| Google Business Profile (formerly my Business) | Reviews | NA (1) | unlimited |
| Trustpilot | Reviews | NA (1) | unlimited |
| X (Twitter) | Direct message | unlimited | unlimited |
| X (Twitter) | @mentions | NA (1) | unlimited |
| Comments | NA (1) | unlimited | |
| TikTok | Comments | NA (1) | unlimited |
(1) No reply window is applicable on this channel, as no bot can exist to reply to these public messages.
(2) As a reminder, these constraints are imposed by the platforms, not by Alcmeon. Furthermore, when it is indicated “paid” or “free” above, this only concerns the platform, which bills you directly, without going through Alcmeon.