What's New

Discover the new features of the Alcmeon platform

Updated at May 12th, 2026

Table of Contents

April 26 March 26 February 26 January 26 2025 : new features recap

April 26

X (formerly Twitter) – following a change to the X v2 API restricting programmatic replies, the ‘Reply by default with…’ setting has been removed: the account replying to a mention must now be the account that was mentioned.
Analytics - Actions: new ‘Close conversation’ column in the actions audit, allowing you to measure usage of the feature whether it is used by agents or via scenarios.
AI Analytics - Metrics added to the “Bot Events” and “AI Events” sections to track usage of your AI agents’ “Custom Exits” and “Skills”
WhatsApp - Improvements to the account login process (Cloud API and Vonage)
Spell checker - Japanese, Dutch, Chinese, Thai and British English have been added.

Added buttons allowing agents (in Alcmeon and Salesforce) to copy the content of a message or the AI summary of the conversation
Spell checker – accessible via a right-click (rather than a left-click) and enabled in the Salesforce widget
Help button for Alcmeon Administrators – chat with our AI and our Client Success team!

AI - new “Skills” capabilities for AI Bot Agents to call APIs
WhatsApp bots - use Carousel message templates
Improvements on mass answering from the Inbox or the Search page
Settings - user accounts - allow changing the email address (when not in SSO mode)
Instagram - Private messages - allow multiple attachments in a single response
Better management of WhatsApp new per-user marketing push limits