March 26

• Help button for Alcmeon administrators - chat with our Client Succes team

February 26

• AI - new “Skills” capabilities for AI Bot Agents to call APIs
• WhatsApp bots - use Carousel message templates
• Improvements on mass answering from the Inbox or the Search page
• Settings - user accounts - allow changing the email address (when not in SSO mode)
• Instagram - Private messages - allow multiple attachments in a single response
• Better management of WhatsApp new per-user marketing push limits

January 26

• AI Bots: detect special intent and branch out to a scenario
• RCS: improvements for Rich Cards, Carousels and video message formats
• Improve Salesforce connector security
• AlcmeonChat - markdown support

2025 : new features recap

• AlcmeonChat Triggers, Transcript & Waiting time
• New channels: Facebook Locations + Youtube
• New search page
• Mass answers from Search & Inbox
• WhatsApp utility notifications
• New channel: RCS
• KakaoTalk notifications (Alimtalk) & 1to1 engagement from Salesforce
• Simio + Alcmeon on the same WhatsApp channel
• AI conversation summary
• AI usage analytics
• AI translate
• GAIA ready for Agentic AI POCs
• Agentic AI Shopping assistant for Shopify