List of channels available in Alcmeon
Table of Contents
Messaging channels (private messages)
These are the channels that allow you to have private conversations with a customer. On all of these channels, you can configure scenarios using our Bot Editor !
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AlcmeonChat |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Our white-label messaging solution for your website or mobile app. Chat with your customers, provide support, generate leads, and drive sales. Orchestrate conversations with a secure platform that's owned and aligned with your brand identity. |
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🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE The most popular email solution for user-friendly and secure communication thanks to end-to-end encryption, with high open rates for effective marketing campaigns and customer support. 2 billion monthly active users |
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Messenger |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE For fast, transparent, and personalized customer service to Facebook users, and targeted marketing campaigns on one of the most popular messaging apps. 1 billion active users / month |
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Instagram Direct |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Responsive and visual customer support management through direct messages. Drive discovery, strengthen relationships, and drive sales by connecting directly with your customers at every stage of the buying journey. 2 billion active users / month |
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Apple Messages for Business |
🔒included in ALCMEON CARE ENTERPRISE The most comprehensive channel for Apple device users, offering deep integration with their iPhone or iPad to create the richest, most seamless, and privacy-respecting conversational experiences. Over 2 billion active devices |
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LINE |
🔒included in ALCMEON CARE ENTERPRISE Japan's ubiquitous messaging app offers a wide range of services, including digital wallets, stickers, music, news, and more. Its user base and rich features make it an essential tool for brands to connect with their audiences. Used by over 70% of the Japanese population, it is also popular in Thailand, Taiwan and Indonesia. |
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KakaoTalk |
🔒included in ALCMEON CARE ENTERPRISE This Korean super app offers enhanced messaging, payment, and banking services, as well as games and the ability to hail taxis. It's the most popular digital platform for brands to connect with their Korean customers and prospects. Used by 93% of the Korean population, it is also popular in Indonesia, the Philippines and Vietnam. |
Social media channels (comments, mentions, reviews, etc.)
These channels are those of social media platforms that allow brands to publish content. Your customers can react to your content in the form of public comments, reviews, and ratings. In all cases, Alcmeon allows you to centralize all these messages from customers or prospects, and to respond to or moderate them.
✅ For platforms that have both public and private channels, the Conversation Page gives you visibility in a single conversation thread of both public and private exchanges with the same customer!
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Free posts Comments Ad comments Notice |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE Meta's social network allows users to comment on your brand's posts and ads. It's essential to engage with these users and tailor your social media strategy accordingly. 3 billion monthly active users |
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Story mentions Story replies Comments Live Comments |
🔒included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE The most visual of social networks allows brands to reach users through images and videos. Users can engage with brands through their mentions and replies to stories, their posts, and comments on ads. 1.5 billion monthly active users |
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TikTok Comments |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE Short video sharing is on the rise: the social network presents a powerful opportunity for businesses to reach large audiences with content specifically tailored to their audience, who in turn can react and comment on it. 1.6 billion monthly active users |
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Comments |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE The largest professional social network allows brands to manage their presence by posting updates and promoting open positions. Responding to comments on your content is a great way to engage your community in conversation. 800 million accounts in total |
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Google Business Profile Ratings and reviews |
🔒included in ALCMEON CARE ENTERPRISE Google Maps displays your business's physical location and allows users to rate and review it. Managing these reviews is essential to strengthening your presence on Google Maps and improving your search ranking. 73% of online reviews of businesses |
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Facebook Places Free posts Comments Ad comments Notice |
🔒included in ALCMEON CARE ENTERPRISE On Facebook, brands can create as many pages as they have locations or points of sale. These location pages have the same features as regular Facebook pages and the same channels, making them the same experience for your customers. 3 billion monthly active users |
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Trustpilot Product Reviews Merchant Reviews |
🔒included in ALCMEON CARE ENTERPRISE This review platform helps businesses improve their online reputation and stay ahead of the market. Its Enterprise offering allows brands to respond to, flag, or report user reviews in Alcmeon. 50 million reviews per year |
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X (formerly Twitter) @mentions Direct messages |
🔒included in ALCMEON CARE ESSENTIAL (as an option), ALCMEON CARE ENTERPRISE The real-time trends and public conversation platform allows brands to share their news, actions and values with a wide audience and build awareness. 600 million monthly active users |