This panel on the left side of the Inbox allows you to filter and sort the messages that appear.

Channels

This section displays the list of channels you have connected to Alcmeon: your Facebook pages, your AlcmeonChat modules installed on your website or mobile app, your WhatsApp accounts and more.

The default option, “All Channels” allows you to view all the messages your customers have sent to you on any channel!

The number next to each channel, shows how many messages are currently in that channel, within the selected inbox tab. These numbers are updated in real time by Alcmeon.

📄 Note: The channels you see depend on your Alcmeon account permissions. If you don't see certain channels, please contact the person in your organization who has administrator permissions for your Alcmeon environment.

See the List of channels available in Alcmeon 

Account

Use this menu to filter the message list to keep only those messages that were posted on one or more accounts of your choice, even accounts present on different channels.

Team

Filter messages by team to view only those routed to a specific group. This is especially useful for advisors who are members of multiple teams.

Comments on…

This menu allows you to filter the message list to show only comments made on a specific post that you select.

This filter is available exclusively for public comment channels, such as: Facebook wall comments, Facebook ad comments, Instagram comments, Instagram live comments, TikTok comments, LinkedIn comments and @mentions on X.

Replies to the tweet…

This menu filters the message list to show only replies to one of your tweets. This filter is available exclusively in the @mentions channel of X (formerly Twitter).

Sort by

Priority messages

This is the default and most effective sorting option. It organizes messages based on the settings you have configured under Settings > Priority Message Order. For example you can prioritize messages from VIP customers, conversations already answered by an advisor, or those containing specific keywords, on a particular channel, etc.

If no specific configuration is set, messages are sorted by “oldest conversations first”.

Most recent first

Messages are sorted by the date of the customer’s last message, with the most recent listed first.

Oldest first

Messages are sorted by the date of the customer’s last message, with the oldest listed first.

Most recent conversations first

This sorts by the date of the first message in the conversation, showing the most recently started conversations at the top.

Oldest conversations first

Conversations are ordered by the date of the first message, showing the oldest conversations at the top.