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Possible moderation actions

Updated at March 28th, 2025

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For some channels, especially “public” channels (like Facebook comments, LinkedIn, Instagram, etc.), platforms allow brands to moderate messages that customers post . These moderation actions are available to Alcmeon users with the necessary permissions, which you can configure in the “Settings / Users” section.

✅ Alcmeon allows you to perform all the moderation operations available on each of these channels via the Conversation Page , or by configuring Triage Rules for an automatic and immediate effect, or even in bulk (several messages at a time) from the Search page.

 

Here is the complete list of moderation actions available per channel:

Platform Channel Moderation Actions
AlcmeonChat Message None
Facebook Messenger Ban the client
Facebook Open posts, Wall comments, Ad comments

Block the client

Like/Unlike the message

Hide/Show message

Delete message

Instagram Direct, Story mentions, Story replies None
Instagram Instagram Comments, Live Comments

Hide/Show message

Delete message

WhatsApp Message None
Apple Messages Message None
Line Message None
KakaoTalk Message None
Google Business Profile (formerly my Business) Reviews None
Trustpilot Reviews Find the Author of the Notice (to initiate an appeal procedure)
X (Twitter) Direct message Follow the customer
X (Twitter) @mentions

Follow the customer

Like/Unlike the message

Retweet the message

LinkedIn Linkedin Comments None
TikTok Comments

Like/Unlike the message

Hide/Show message

 

 

possible interventions moderation actions

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