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Possible moderation actions

Updated at December 10th, 2025

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For certain channels, particularly “public” channels (such as Facebook, LinkedIn, and Instagram comments), the platforms allow brands to moderate the messages that customers post . These moderation actions are available to Alcmeon users with the necessary permissions, which you can configure in the “Settings / Users” section.

✅ Alcmeon allows you to perform all available moderation operations on each of these channels via the Conversation Page , or by configuring Sorting Rules for an automatic and immediate effect, or even in bulk (several messages at once) from the Search page.

 

Here is the complete list of moderation actions available per channel:

Platform Channel Moderation Actions
AlcmeonChat Message None
Facebook Messenger Ban the customer
Facebook Open posts, Wall comments, Ad comments

Block the customer

Like/Unlike the message

Hide/Show message

Delete the message

Instagram Direct, Story mentions, Story replies None
Instagram Instagram Comments, Live Comments

Hide/Show message

Delete the message

WhatsApp Message None
Apple Messages Message None
Line Message None
KakaoTalk Message None
Google Business Profile (formerly my Business) Reviews None
Trustpilot Reviews Find the author of the opinion (to initiate an appeal procedure)
X (Twitter) Direct message Follow the customer
X (Twitter) @mentions

Follow the customer

Like/Unlike the message

Retweet the message

LinkedIn LinkedIn Comments None
TikTok Comments

Like/Unlike the message

Hide/Show message

YouTube Comments Delete the message

 

 

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