🎯Bot Editor - Quick Start

Updated at March 28th, 2025

🔒Included in ALCMEON CARE ESSENTIAL, ALCMEON CARE ENTERPRISE

You access the bot editor by clicking on a scenario from the List of your bot scenarios page.

With this editor, you will be able to build the automated conversational journey that your customers can take by opening a chat on one of your WhatsApp, AlcmeonChat, Messenger or other private channel accounts.

You can create scenarios without development , by simply dragging and dropping. All your bot scenarios will have the structure of a decision tree: it asks your customer a question and the customer can click buttons or type a message. The concept of "step" is used to describe what can be achieved during these conversational experiences: a "step" can send messages, perform actions invisible to the customer, or trigger a specific behavior like connecting to an AI, then be connected to the next step.

The main challenges of these scenarios are to welcome your customers 24/7 , to offer them a first level of automated response , and if necessary to transfer their questions or comments to a human advisor .

Because the Alcmeon bot editor is part of the same platform as Inbox , the transition from bot to human is as seamless as possible.

General interface

The main area of the bot editor is gray. This is where your diagram, made up of steps and representing your bot, is located. Each step is connected to another step with an arrow.

The entire scenario diagram interface works with drag and drop. This way, you can move individual steps, but also move the entire diagram by "grabbing" the gray background.

To zoom in/out on the diagram, you can use your mouse wheel or trackpad, or alternatively use the buttons in area F on the screenshot above.

Here are the details of the other elements of this interface:

A - Title of the scenario

Use the “pencil” icon to edit the title of your bot scenario, then save.

The back button is used to return to the List of your bot scenarios .

B - Publication and registration

“Published” is the status of your scenario. Only one scenario can be published per WhatsApp, AlcmeonChat, or other account. After changing the publication status, don't forget to save !

The “Export” button allows you to export in JSON technical format, for backup or analysis.

The “Save” button is required to save any changes made on this page: scenario name, published status, and the step diagram.

C - Click-through rate

By checking this box, you will switch to “ statistics ” mode for this scenario: you will no longer be able to modify or move the steps of the diagram but you will see on each arrow the number of times your customers have taken it as well as the associated percentage (for this step).

D - Link to account

Clicking this link will take you to the relevant channel to test your bot . For example, for Facebook, this link will open the conversation on Messenger in a new tab.

This link is available for almost all channels, except AlcmeonChat: for the latter, you will need to go to the website or mobile app where you installed this channel.

E - Add a step

Allows you to add a step to your diagram.

You can click on the step you're interested in and it will appear in the diagram nearby. Alternatively, you can drag and drop the step from the menu into the diagram, where you want it to appear.

F - Toolbar

The first button allows you to automatically rearrange all the steps in your diagram. Only works for Messenger at this stage.

The + and - buttons allow you to zoom in or out of your diagram.

Edit a step

Let's take the example of a “ Message with menu ” step, which is a classic step on a large number of channels: it allows you to send a message to the customer, accompanied by buttons on which they can click to continue their journey in the bot.

As with all steps, at the top right a button gives you access to 3 options:

Duplicate : To copy this step exactly as it is set up, and create an identical one.

Delete : to delete this step from the diagram. Please note, this action is permanent.

Copy ID : The step ID is useful in some fairly technical uses, and particularly for building links to place in your websites or email newsletters that allow customers clicking on them to start the bot at that specific step of the diagram (for example on the Messenger channel).

Edit message

By clicking on the “pencil” icon located to the right of the message, you open a window for editing this message.

In the specific case of this “Message with menu” step for Messenger, you can not only write your text message (with or without emojis) but also accompany it with an attachment of type image, video or file.

Edit or add a button

To edit a button, called "Message with Menu" in this example step on Messenger, click the pencil to its right. To add a new button, click "Add Reply" at the bottom of the step.

In the window that opens, enter or modify its label.

📄 NB: In this example, several button options are available, such as buttons for quick entry of the customer's email. These options differ depending on the channel, as Alcmeon implements all available options and all the specificities of different channels so that you can deliver the best possible experience to your customers!

You can choose to check the “ forward to an advisor ” box which will place this message in the “Received” tab of the inbox for an advisor to process.

The “Delete” button allows you to clear this button for this step.

Connecting steps together

A stage has one “input” and one or more “outputs”.

You can attach as many arrows as you like to a step entry.

You can only fire one arrow from the same exit.

To connect a step output to an input of another step, click on the output circle, then drag and release the mouse over the circle of the input to be connected. Done!

To delete an arrow, click anywhere on the arrow: a menu appears allowing you to delete it.

🦊 Tip: Sometimes, two connected steps are quite far apart in the diagram. By clicking on an arrow , the menu also allows you to zoom in on the destination or departure step of this arrow: the diagram then automatically positions itself on the step concerned, zooms in on it, and the latter flashes. Practical!

📄 NB: If a box output is circled in red , it means that it is not connected to anything. For some Alcmeon bot scenario experts, this may be intentional and normal. But in general, you should always connect your step outputs. If you don't, the bot will stop at this output, and any subsequent messages from the customer will arrive in the advisors' inbox.

Available steps

There are several types of steps that depend on your bot's channel: WhatsApp, AlcmeonChat, etc.

The black steps are the entry point steps in your scenario, which can be thought of as triggers for a scenario branch. Since entry points are handled differently depending on the channel, find all these steps in the list below, channel by channel.

The blue steps are for sending messages to the customer. Find all the message types you can send to take advantage of the best features of each channel:

The AI Connector step allows you to respond to the customer using the artificial intelligence you have configured in Alcmeon AI. Learn all about Creating your AI Bot scenario

The orange steps are the Steps: internal actions within Alcmeon, which mostly don't send messages and are invisible to the client. They allow you to perform message routing, tag qualification, and other advanced actions like connecting with your APIs to retrieve customer information from your systems.

The green steps are the Steps: conditions : like actions, they are invisible to the client but allow you to create separate branches in the decision tree of your scenario.

Other utility steps allow you, for example, to add internal notes to document your scenario, or even to develop more technical and advanced use cases with “subbots”.

Please click on the links above for a detailed channel-by-channel list and explanation of the steps involved.